1. About these terms
This website is operated by Birkert Technology LLC (Birkert Technology, we, us, or our). These terms describe permitted website use and summarize our service policies. Browsing the website or sending an inquiry does not create a paid engagement, reserve a project slot, or enroll you in a subscription. Services require a separate written agreement and an approved scope and price. Your signed agreement and its identified schedules control your engagement; later website changes do not automatically amend them.
2. Lawful use and website content
Use this website lawfully. Do not attempt unauthorized access, introduce malicious code, interfere with availability or security, impersonate another person, or misuse another person's information. You may view and share links to public pages for legitimate business purposes. Website content, branding, and design belong to Birkert Technology or their respective owners. Other copying, modification, or redistribution requires permission unless allowed by applicable law. These website rights are separate from ownership of client deliverables.
3. Project scope, pricing, and scheduling
Custom software, automation and integration, and modernization projects are scoped in writing. Our standard fixed-price estimate uses estimated hours at $100 per hour plus a 20% buffer; the approved scope determines the fixed price. A signed agreement and a cleared 40% deposit are required before scheduling the next suitable available start date. Dates discussed before deposit clearance are tentative. New features, integrations, or other scope changes require a separately priced and approved phase, with its own applicable deposit and schedule.
4. Payments, reviews, and project holds
Your project schedule states milestone amounts, payment deadlines, and review dates. Required payments precede the corresponding review and feedback step. The standard review window is five business days once the applicable payment requirement is met and the deliverable is available; the project schedule records the exact deadline. Overdue required payment or missing review feedback places work on hold and releases its reserved slot. Work resumes at the next suitable available date after all hold conditions are met. Silence is not acceptance. The full final balance must be received before handoff; an ACH initiation receipt or payment-submission message alone is insufficient.
5. Revisions and included bug fixes
Two consolidated, in-scope revision batches are included across a project. A batch addresses one milestone and does not reset the allowance for later milestones. Additional in-scope batches cost $300 each; scope changes are quoted separately. Seven business days of covered post-handoff bug fixes are included in the fixed project price, beginning on the next business day after both final payment receipt and handoff. This covers issues within the approved scope, without a separate fee or deduction from maintenance hours, and does not guarantee every issue will be resolved within seven days. Ongoing support after that period requires an active maintenance plan or a separate paid support agreement.
6. Project cancellation and refunds
Request cancellation by email at Birkerttechnology@outlook.com. If you cancel before the scheduled start day and work has not begun, the full 40% deposit is refunded without deductions. Eligible refunds are processed in 7–10 business days, no later than the tenth business day, counting from the next business day after receipt of the eligible cancellation. Refunds use ACH or the original payment method; bank posting may take longer. Once work begins, project payments are non-refundable except where applicable law requires otherwise. Unpaid agreed amounts for completed milestones remain due; cancellation does not automatically make unearned future milestones payable. Your written agreement addresses start-day cancellations, partial milestones, and any other circumstances outside these rules.
7. Deliverables, ownership, and confidentiality
After full payment and completed handoff, the client owns the delivered custom project code and may use and modify it. Client data, pre-existing software, and supplied materials remain the client's property. Unfinished Birkert-created work remains ours when a project ends before handoff. We retain our pre-existing libraries, general methods, algorithms, and reusable components; the agreement identifies the client's rights to embedded components. Third-party and open-source materials retain their own licenses. Reuse does not include client personal data or confidential information. Confidentiality and authorized data use are governed by the engagement agreement and our Privacy Policy.
8. Client responsibilities and third-party services
Clients provide accurate requirements, timely decisions, authorized access, and the necessary rights to supplied materials. Custom-system hosting costs and responsibility for business data, backups, and restoration remain with the client and its providers unless separately agreed. Production-data changes, migration, and backup or recovery assistance must be expressly scoped. We are not responsible for independent third-party outages; this does not excuse our own agreed work or our own acts. Updates and security issues affecting covered Birkert-built software follow the selected maintenance plan. No uninterrupted-availability, perfect-security, or successful-data-recovery guarantee is made.
9. Managed software and support
Managed support is a separate agreement for identified systems. Standard monthly plans are $250 for 15 hours, $500 for 20 hours, or $1,000 for 30 hours, shared across the client's covered systems. Unused hours expire each coverage month. Standard-window work is recorded in 15-minute increments rounded up; approved overages are $100 per hour. Accepted priority requests on the two lower plans cost $300 per request; standard-window priority is included in the $1,000 plan. Accepted outside-hours work costs $150 per started hour on every plan, is separately billed, and does not use included hours; a lower-plan priority charge also applies when relevant. Extra work requires approval. Coverage, renewal dates, and cancellation are documented in the maintenance agreement. Cancellation stops the next renewal while preserving already-paid coverage and does not end use of client-owned software.
10. Availability and planned breaks
Current standard support hours are Monday–Friday, 4–8 p.m. Central Time. Business days exclude U.S. federal holidays and announced time off; business-day deadlines end at posted business-hour close. Standard support acknowledgment is within one business day of email receipt. Accepted paid outside-hours requests are acknowledged within 24 elapsed hours of payment acceptance; acknowledgment is not a fix-time guarantee. Projects are scheduled around planned breaks, with email notices to affected clients 30, 14, and 7 calendar days beforehand. During the announced summer month, maintenance billing continues, health checks pause, and accepted work is charged at outside-hours rates without reducing included monthly hours. The paid 24-hour acknowledgment rule continues for those accepted requests. Other break arrangements and exact dates are stated in the client schedule.
11. Products and separate subscription terms
ChangeLogEngine is described on this website as in development. Product descriptions do not promise a launch date, current availability, or a particular result. Future subscriptions will be governed by product-specific terms and privacy notices provided before signup, including billing, cancellation, export, and data-deletion rules. A software subscription grants agreed access to the product, not ownership of its code. Visiting this website does not start a subscription or authorize a charge.
12. Website availability and limits
We aim to keep website information accurate, but descriptions may change and errors may occur. Website information is provided as available without a guarantee of completeness, uninterrupted access, or suitability for a particular purpose. External websites and services have their own terms. To the extent permitted by applicable law, Birkert Technology disclaims implied warranties concerning this website and is not liable for indirect, incidental, or consequential losses arising from website use. Nothing excludes liability or rights that cannot lawfully be excluded. Paid-service obligations, warranties, dispute provisions, and any liability limits are governed by the separate signed agreement.
13. Updates, privacy, and contact
We may update these website terms and will display the revised date on this page. Changes apply prospectively and do not automatically alter signed agreements or accrued rights. Our Privacy Policy at /privacy explains our handling of personal information; these terms do not grant blanket consent to unrelated data uses. For questions about these terms, project cancellation, or an engagement, contact Birkert Technology LLC at Birkerttechnology@outlook.com. Where part of these terms is unenforceable, the remaining provisions continue to the extent permitted by law.